Business Process Outsourcing Management System

Published: 2021-07-02 04:18:18
essay essay

Category: Outsourcing, Business Management

Type of paper: Essay

This essay has been submitted by a student. This is not an example of the work written by our professional essay writers.

Hey! We can write a custom essay for you.

All possible types of assignments. Written by academics

GET MY ESSAY
Abstract
A BPO is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette, the type of customer queries, that may arise and on how to respond to these queries in a quick and efficient manner.
A BPO can also equipped with an automatic call handling system like an Interactive Voice Response system (IVR) so that all routine, repetitive queries. BPO has tremendous impact on business. BPO for selling goods and services, as well as call centers for providing customer care, is going to become a familiar part of the business of virtually every person. BPO also pioneered the developed of self-service via the telephone, using interactive voice response . It is providing a richer and friendlier for self-service transactions than the tone telephone can be answered by the system without the customer having to speak to a customer associate.



Introduction
The purpose of this project was the BPO management system for information about the customer need from inside and outside world. BPO is typically categorized into back office outsourcing-which includes internal business functions such as human resources or finance and accounting, and front office outsouring-which includes customer related services such as contact center services.
BPO that is contracted outside a company’s country is called offshore outsourcing.BPO that is contracted to a company’s neighbouring country is called nearshore outsourcing.Given the proximity of BPO to the information technology industry.
USE CASE DIAGRAM:
SEQUENCE DIAGRAM:
COLLABORATION DIAGRAM:
CLASS DIAGRAM:
REAL TIME PROCESS DIAGRAM:
COMPONENT DIAGRAM:

Warning! This essay is not original. Get 100% unique essay within 45 seconds!

GET UNIQUE ESSAY

We can write your paper just for 11.99$

i want to copy...

This essay has been submitted by a student and contain not unique content

People also read